Field Service Representative (FSR), Counter Intrusion

Anduril Industries is seeking a Field Service Representative (FSR) to join our Counter Intrusion team in Costa Mesa, California. As a member of our Technical Operations team, you will be responsible for deploying and supporting Anduril's products worldwide. You will work closely with engineering teams to improve products over time and provide technical solutions to complex issues related to hardware, software, and networking.

Key responsibilities include:

• Executing technical operations, conducting field maintenance, providing customer field support and training
• Tackling complex issues related to hardware, software, and networking in unstructured situations, driving them to resolution
• Communicating field issue status to internal and customer teams, keeping them informed
• Supporting the development and implementation of comprehensive operational and logistical plans for various events
• Ensuring high availability and performance of defence systems
• Maintaining support plans for hardware and software
• Assisting in event planning and resource allocation, keeping key stakeholders informed about Technical Operations requirements
• Incident response root-cause analyses (RCAs) for defence systems in the field
• Conducting post-incident reviews and implementing preventive measures
• Maintaining up-to-date documentation

Requirements include:

• 3+ years of experience of strong problem-solving in unstructured environments at the interface of hardware, software, and networking
• Ability to climb towers to install, maintain, and repair sensor equipment and components including cameras, radars, and Pan Tilt Units (PTU)
• Strong mechanical aptitude to troubleshoot and repair critical site infrastructure including generators, solar power systems, and hydraulic systems
• Experience performing preventative maintenance on tower structure components including guy wires, anchors, lightning protection systems and other structural elements to ensure integrity and safety
• Experience operating specialized equipment including aerial lifts and forklifts
• Ability to travel to remote regions of the world for up to two months at a time (at least 50% of the year)
• Ability to relocate, if not already local to be onsite in Costa Mesa, CA
• Eligible to obtain and maintain a U.S. Top Secret/Secret clearance

Preferred qualifications include:

• B.S. in mechanical engineering, aerospace engineering, computer science, or related technical field
• Prior tower climbing experience with relevant certifications (Tower Climbing, OSHA 10/30)
• Valid Commercial Driver's License (CDL)
• Working knowledge of IP networking fundamentals and Linux command line interfaces
• Collaborate effectively with cross-functional teams
• Prior military or overseas contracting experience