Description
We're hiring a Director of Forward Deployed Engineering to oversee delivery for our largest and most strategic accounts. You'll lead a team of elite engineers who embed directly with Fortune 500 customers to ship deeply integrated AI agents,owning everything from agent design and evaluation to the backend services, data systems, and cloud infrastructure that make them production-ready.
This is a high-autonomy, founder-mindset role. You'll own outcomes end-to-end, scale a team that can operate under pressure, and shape how AI adoption actually happens inside the world's biggest enterprises. Your success will be measured by how consistently your team ships, how durably those deployments stick, and how clearly the signal from the field sharpens our product roadmap.
Responsibilities:
- Own delivery for our largest accounts. Lead end-to-end execution across our most strategic enterprise customers,scoping engagements, sequencing delivery, removing blockers, and making sharp trade-offs between scope, speed, and quality to drive production adoption.
- Lead and grow the team. Hire, develop, and retain a world-class team of Forward Deployed Engineers. Set the technical bar, establish hiring standards, and build onboarding and career frameworks that let the team scale without losing intensity.
- Provide holistic technical oversight. Maintain a deep working understanding of every layer of what we ship,agents, models, evaluations, backend services, data pipelines, and cloud infrastructure,so you can review architectures, debug production issues, and raise the quality bar across every engagement.
- Partner with Product and core Engineering. Work closely with Forward Deployed, Product, and Platform teams to ensure we ship efficiently. Identify patterns across engagements and codify them into reusable platform capabilities, playbooks, and building blocks that make the next deployment faster than the last.
- Engage directly with customer leadership. Forge trusted relationships with senior stakeholders at Fortune 500 customers. Translate ambiguous business problems into concrete technical roadmaps with measurable outcomes, and represent Scale at the executive level.
- Enforce production excellence. Set and hold the standard for reliability, security, observability, and evaluation across deployed agents,making sure the systems we ship are genuinely enterprise-ready, not just demo-ready.
- Drive the feedback loop into product. Translate field insights into sharp, actionable input for Product and Research, influencing model choices, platform features, and roadmap priorities.
- Operate with founder mindset. Own outcomes without waiting to be asked. Move with urgency in ambiguous environments. Make sound calls under pressure and model the calm, focus, and judgment the team needs when stakes are high.