Description
About the Role
As we expand our personalization and messaging capabilities, we are looking for a foundational member of our growing team. The Offsite Recommendations Strategist owns the activation, performance, and revenue growth of our AI-powered email recommendations offering. This is a revenue-generating, client-facing role with incentive-based compensation.
You will serve as a strategic partner to retail and e-commerce clients, helping them design, launch, and scale high-performing recommendation-driven email programs across promotional, triggered, and lifecycle messaging. From first deployment through long-term expansion, you will guide customers in using intelligent recommendations to drive measurable gains in engagement, conversion, and lifetime value.
What You’ll Do
- Own onboarding and activation for offsite recommendations, partnering with Sales, Account Management, Customer Success, Solutions, and Marketing teams.
- Guide clients through ESP integrations, feed setup, and recommendation placement in email templates.
- Advise on high-impact email use cases including:
- Promotional campaigns
- Browse & cart abandonment
- Post-purchase and replenishment
- Lifecycle and retention programs
- Serve as the subject-matter expert on email personalization and recommendations.
- Analyze performance and provide data-driven recommendations to improve CTR, conversion, AOV, revenue per send, and LTV.
- Own revenue growth across a portfolio of customers through upsell, expansion, and new use cases.
- Act as the voice of the customer, influencing product roadmap and go-to-market strategy.
Requirements
- 1-3 years of hands-on email or lifecycle marketing experience, ideally in e-commerce or retail.
- 3-5+ years of client-facing experience in sales, account management, customer success, or account strategy
- Strong understanding of:
- ESPs and email ecosystems
- Segmentation, personalization, and lifecycle strategy
- Campaign vs. triggered messaging
- Testing and performance measurement
- Experience working with AI-driven personalization or recommendation systems.
- Proven ability to translate data into insights and business impact.
- Client-facing experience with a consultative, growth-oriented mindset.
- Track record of driving or influencing revenue growth from existing customers.
- Excellent communication skills and comfort working with both operators and executives.
Benefits
- Unlimited vacation time
- A competitive compensation package including stock options
- Fully remote team
- Work from home stipend
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Parental leave for qualified employees
- Work with smart people who will help you grow and make a meaningful impact