Forward Deployed Software Engineer

We're looking for a Forward Deployed Software Engineer to join our team. As a Forward Deployed Software Engineer, you'll work hands-on with some of our most strategic customers, partnering closely with our R&D and Go-to-Market teams to design and deliver high-impact solutions. You'll go beyond implementation , helping shape product direction, influencing roadmap decisions, and ensuring our AI agent, Fin, delivers real, measurable business outcomes in complex, real-world environments.

Key responsibilities include:

• Driving adoption of Fin by helping prospects unlock the power of our AI capabilities to automate and scale their support operations
• Embedding deeply with strategic customers to understand their business challenges and technical requirements, and providing the insight needed to achieve outstanding results with Fin
• Working hands-on with customers' technical teams as a trusted technical expert, coding side-by-side to drive projects through to completion
• Collaborating closely with Sales, Success, and Product teams to ensure seamless customer experiences, successful project delivery, and actionable product feedback

Requirements include:

• A strong engineering background, preferably in fields such as Computer Science, Mathematics, Software Engineering or Physics
• Experience building a SaaS product with real-world usage
• Strong cross-functional collaboration skills, with the ability to navigate organizational boundaries and bring people together to achieve the best outcomes for our customers and for Intercom
• Proficiency in using and writing REST APIs to integrate systems effectively
• Strong communication skills, with the ability to comfortably discuss technical topics with both engineers and non-technical audiences

Benefits include:

• Competitive salary and equity in a fast-growing start-up
• A well-treated bunch, with awesome benefits!
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Comprehensive health and dental insurance for you and your dependents
• Life assurance, as well as a pension scheme & match up to 4%