Implementation Consultant, Japan

Job Role

As an Implementation Consultant at Stripe, you will be responsible for managing the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.

Team Overview

You will be joining the Professional Services team, which empowers every Stripe user to achieve maximum value from their investment quickly and confidently. Our team's mission is to support the success of our large, intricate Stripe implementations by guiding users through their integration process, project planning, coordinating with stakeholders, handling deliverables, meeting key timelines, and educating our users about the maximum potential they can achieve with Stripe.

Key Responsibilities

• Own the full onboarding cycle for mid-market and enterprise companies from contract signing through launch.
• Develop, manage, and implement a customer's integration architecture, change management strategy, and timeline.
• Partner with other Sales and Technical Services teams to improve the overall Stripe user journey.
• Engage with Product and Engineering teams to help drive product strategy for large users.
• Collaborate with teammates on strategic projects that improve and scale our implementation process and team operations.

Requirements

• 8+ years of experience working with strategic customers on technology solutions, with a track record of top performance
• Ability to understand complex business requirements and craft tailored solutions
• Quick learner with the ability to explain technical concepts to Stripe's largest customers
• Proven project management skills and strong critical thinking abilities
• Experience identifying and solving internal process inefficiencies
• Superior verbal and written communication skills
• Ability to operate independently in a highly ambiguous and fast-paced environment

Preferred Qualifications

• Prior experience at a growth stage Internet/software company
• Experience in the payments industry
• Knowledge of APIs
• Knowledge of SQL