Engagement Manager

Job Title: Engagement Manager

We are seeking an experienced Engagement Manager to join our team in Tokyo. As an Engagement Manager, you will be responsible for driving customer success by ensuring that our customers are making the most value of our products and services.

Key Responsibilities:

• Collaborate with sales counterparts to understand customer needs and develop valued solutions
• Identify opportunities for new services and articulate the business value
• Perform as the Engagement Manager in the assigned area with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
• Consult with clients to understand and analyze engagement scope, requirements, time, cost, and benefits
• Drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations

Requirements:

• Strong fundamental knowledge around Big Data Platforms Implementation from both the technology, operations, and security/governance lenses
• Proven experience in selling services offerings at either implementation, advisory, education, and change management capacity
• Senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding, and execution to both business and technology audiences
• Consistent track record of identifying customer needs and successfully implementing solutions
• Owning projects/programs in agile scrum/kanban delivery methodology as well as waterfall methodology
• Strong problem-solving skill about customer's pain points by using modern technologies
• Excellence in presentation skills, providing proposals that enforce good project governance and drive scalable delivery practices to both internal and external executives
• High-level orchestration skills to align both internal and external stakeholders when proposing large initiatives
• Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes

Preferred Qualifications:

• Prior experience in project/program proposal to customers at Consulting, SI, Software/Cloud Vendor
• Bachelor's degree in Computer Science or related educational background

Benefits:

• Comprehensive benefits and perks that meet the needs of all employees

Commitment to Diversity and Inclusion:

• Databricks is committed to fostering a diverse and inclusive culture where everyone can excel

Compliance:

• Access to export-controlled technology or source code is required for performance of job duties, and it is within Employer's discretion whether to apply for a U.S. government license for such positions