Senior Manager of Customer Program Management (Strategic Engagements)

Job Summary

We are seeking a senior manager of customer program management to lead a team of program managers supporting IP engagements and customer success. The ideal candidate will have deep expertise in program management, hands-on experience managing SoC design flows, and the IP ecosystem.

Responsibilities

• Lead a team of program managers supporting IP engagements and customer success
• Shape the strategic direction of customer experience for your region
• Drive end-to-end customer journeys from pre-sales through silicon success
• Collaborate with cross-functional teams to ensure customer satisfaction
• Manage escalations and resolve issues proactively
• Partner with sales to support contract closure

Impact

• Enhance customer satisfaction and IP integration success
• Improve Synopsys products through customer feedback
• Resolve escalations efficiently to maintain strong relationships
• Lead and inspire a high-performing team
• Drive operational excellence and strategic improvements
• Support key business and customer objectives

Requirements

• B.S./M.S. in Electrical Engineering or related field
• Experience working with SoC design flows and the IP IC Design ecosystem
• 15+ years in engineering or program management roles
• 10+ years of people management experience
• Experience with contract negotiations
• Strong communication and leadership skills

Who We Are Looking For

• Strategic, customer-centric, and agile
• Collaborative and inspirational leader
• Excellent communicator and problem solver

The Team You'll Be A Part Of

Join the Customer Engagement and Success team, working with global partners and cross-functional Synopsys groups to deliver IP integration and customer satisfaction.