Engineering Manager, Observability, Monitoring, and Integrations (Monetization)

GitLab is seeking an Engineering Manager, Observability, Monitoring, and Integrations (Monetization) to manage a team focused on observability, reliability, and secure cross-system integrations across GitLab's Monetization area.

As an Engineering Manager, you will hire and develop the team, guide technical direction, and help shape an AI-native approach to detecting anomalies and improving performance in business-critical workflows.

Responsibilities:

• Architect end-to-end telemetry and observability across CustomersDot, Salesforce, and Zuora to enable real-time monitoring and faster issue resolution across purchasing and provisioning flows.
• Implement automated billing anomaly detection to identify event drops, abuse spikes, and transactional discrepancies that affect reconciliation and financial integrity.
• Define the integration strategy between customer-facing monetization services and enterprise applications, including Salesforce and Workato, with a focus on durable API contracts and reliable financial workflows.
• Drive an AI-native engineering approach that uses machine learning and AI-enabled tooling to surface anomalies, improve infrastructure operations, and inform delivery planning.
• Hire and grow a high-performing team, setting expectations for ownership, quality, and collaboration from the ground up.
• Guide architecture and implementation discussions, helping the team make sound tradeoffs across reliability, availability, data model quality, and developer experience.
• Partner with cross-functional stakeholders across engineering, product, finance, customer service, and go-to-market teams to coordinate changes in revenue-impacting systems with care and clarity.
• Establish incident management practices, rollout safeguards, and operational standards for systems handling customer-facing and financially critical workflows.

Requirements:

• Experience managing product, platform, or development teams and building values-aligned environments where team members can grow and deliver meaningful results.
• Strong technical judgment across architecture, system design, and pragmatic delivery for complex integrations and business-critical workflows.
• Experience working on purchasing, billing, provisioning, subscription, commerce, or other revenue-impacting systems.
• Knowledge of observability-first architectures, including tools such as Prometheus, Grafana, and modern incident management tooling.
• Experience defining service level indicators and targets, writing runbooks, and coordinating incident management in operationally rigorous environments.
• Strong collaboration and written communication skills in asynchronous, handbook-first teams that work across engineering, product, finance, customer service, and go-to-market functions.
• Ability to translate complex technical and product issues into clear, actionable language for both technical and non-technical audiences.
• Sound judgment when handling confidential or financial information, customer-facing incidents, and changes that can affect revenue, with openness to transferable experience from related domains.

Benefits:

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave