Senior Manager of Revenue Operations & Business Insights

As the Senior Manager of Revenue Operations & Business Insights, you will be the engine under the hood of our GTM organization. You will own the end-to-end integrity of our GTM, business, and revenue data. From the moment an event is captured in our pipeline to the final KPI on our Internal & External Dashboards.

Responsibilities

Revenue Intelligence & Reporting (The "What")

• Own and maintain the tracking of company, client, and product metrics and KPIs.
• Leverage AI to build out business and client performance and insights from the VGS data.
• Run daily billable usage analysis to proactively flag revenue anomalies before they become billing disputes.
• Translate complex data sets into actionable narratives for the leadership team.

Data & Systems Architecture (The "How")

• Partner with our Data Engineers to manage and optimize the flow of data through Fivetran, Salesforce, and Sigma.
• Act as the bridge to Engineering: Translate business requirements into technical specs and navigate data backfills or pipeline failures without losing context.
• Directly manage Salesforce hygiene and the implementation of outbound/growth tools like Clay.ai.

Commercial Forensic Operations (The "Why")

• Investigate the "weeds": Troubleshoot and investigate line item analysis to resolve client issues or provide additional insights.
• Own the billing feedback loop: Flag overages, advise Account Managers on contested invoices, and ensure our billing logic matches our legal commitments