Head of Brand Studio Operations

Job Overview

We are seeking a Head of Brand Studio Operations to join our team at Stripe. As a key member of our Brand Studio team, you will be responsible for designing and implementing the operational infrastructure that enables our creative team to produce high-quality work at scale.

Responsibilities

• Architect the Brand Studio ecosystem, engaging cross-functional partners to clarify business needs and priorities
• Build and maintain the Brand Studio roadmap, sequencing and prioritizing work based on business importance, creative opportunity, and team capacity
• Set the conditions for great work, ensuring that projects are well-defined, stakeholders are aligned, and creative leaders have the resources they need to succeed
• Own and evolve the operational infrastructure, including intake processes, alignment frameworks, and communication rhythms
• Make how Brand Studio works visible to the company, providing transparency into the roadmap, project status, and capacity
• Run the business of Brand Studio, managing budgets, agency partnerships, and resource allocation
• Lead, develop, and set the cultural tone for the team, hiring great people, building their judgment, and creating a stable and productive work environment
• Stay attuned to what's forming, catching early signals across the company and helping shape ambiguous ideas into clear outcomes
• Represent Brand Studio at the leadership level, keeping senior leaders informed on priorities, direction, and impact

Requirements

• 12+ years of experience in brand operations, creative operations, or creative program management
• 5+ years managing a team of producers, program managers, or operations professionals
• Demonstrated experience engaging cross-functional partners, building operational systems, and managing significant budgets
• Strong stakeholder management and executive communication skills
• Experience incorporating AI into team workflows and driving measurable adoption

Preferred Qualifications

• Experience inside a world-class in-house creative studio or brand team
• A track record of building or rebuilding a brand operations function from scratch
• Experience managing global creative agency and external production partnerships
• Deep understanding of how brand, marketing, and product teams operate at a technology company