Community Coordinator - German Speaking

Electronic Arts is seeking a Community Coordinator to join its Fan Care Organization. The successful candidate will be responsible for fostering healthy, engaging community spaces across EA Forums and other community platforms.

The Community Coordinator will provide player support, clarify misinformation, and educate players using accurate information and trusted resources. They will balance support, education, and engagement without defaulting exclusively to reactive issue resolution.

Key responsibilities include:

• Foster healthy, engaging community spaces across EA Forums and other community platforms.
• Provide player support by helping resolve gameplay, technical, and account-related issues.
• Clarify misinformation and educate players using accurate information and trusted resources.
• Balance support, education, and engagement without defaulting exclusively to reactive issue resolution.
• Exercise judgment on when engagement adds value,and when allowing community discussion to develop naturally is the better outcome.
• Enforce community guidelines fairly while promoting respectful, constructive discussions.
• Guide conversations back toward constructive discussion when threads become unproductive or off-topic.
• Manage disruptive behaviors such as thread necromancy, misinformation, duplicate discussions, or rule violations.
• Identify recurring questions, new trends, risks, and opportunities, and communicate insights to Community Leads and Studio partners.
• Help improve player communications and self-service resources by recognizing patterns across community conversations.
• Help shape future engagement strategies through ongoing observation of player behavior.
• Build relationships with Super Users, creators, and trusted community members.
• Be an escalation point for community context requiring Lead awareness.

The ideal candidate will have:

• 2+ years supporting online gaming communities, customer support, or community management.
• Native level fluency in German both written and verbal; professional fluency in English both written and verbal.
• Experience with community platforms such as EA Forums, Discord, Steam, Reddit, or similar platforms.
• Experience creating public-facing communications or community content.
• Familiarity with community moderation practices and online community health.
• Experience producing content that is clear, grammatically sound, and easy for diverse audiences to understand.
• Understanding of public engagement, including what to communicate, when to engage, and when to escalate.
• Identify patterns across large volumes of player feedback.
• Comfortable adapting to changing priorities.
• Experience managing multiple active community conversations simultaneously while balancing support, engagement, and moderation responsibilities.
• Experience navigating difficult community conversations while maintaining a respectful, impartial, and professional public presence.
• Curiosity about player behavior, motivations, and community dynamics.
• Experience working within online communities, social platforms, or live service games.