Community Coordinator - German Speaking

Electronic Arts is seeking a Community Coordinator to join its Fan Care Organization. The successful candidate will work in a hybrid role, spending 3 days per week onsite in the Galway office.

As a Community Coordinator, you will foster healthy, engaging community spaces across EA Forums and other community platforms. Your responsibilities will include:

• Providing player support by resolving gameplay, technical, and account-related issues
• Clarifying misinformation and educating players using accurate information and trusted resources
• Balancing support, education, and engagement without defaulting exclusively to reactive issue resolution
• Exercising judgment on when engagement adds value,and when allowing community discussion to develop naturally is the better outcome
• Enforcing community guidelines fairly while promoting respectful, constructive discussions
• Guiding conversations back toward constructive discussion when threads become unproductive or off-topic
• Managing disruptive behaviors such as thread necromancy, misinformation, duplicate discussions, or rule violations
• Identifying recurring questions, new trends, risks, and opportunities, and communicating insights to Community Leads and Studio partners
• Helping improve player communications and self-service resources by recognizing patterns across community conversations
• Shaping future engagement strategies through ongoing observation of player behavior
• Building relationships with Super Users, creators, and trusted community members

To qualify, you will need:

• 2+ years supporting online gaming communities, customer support, or community management
• Native level fluency in German, both written and verbal; professional fluency in English, both written and verbal
• Experience with community platforms such as EA Forums, Discord, Steam, Reddit, or similar platforms
• Experience creating public-facing communications or community content
• Familiarity with community moderation practices and online community health
• Experience producing content that is clear, grammatically sound, and easy for diverse audiences to understand
• Understanding of public engagement, including what to communicate, when to engage, and when to escalate
• Ability to identify patterns across large volumes of player feedback
• Comfortable adapting to changing priorities
• Experience managing multiple active community conversations simultaneously while balancing support, engagement, and moderation responsibilities
• Experience navigating difficult community conversations while maintaining a respectful, impartial, and professional public presence
• Curiosity about player behavior, motivations, and community dynamics
• Experience working within online communities, social platforms, or live service games