Manager, MP&L Quality

In this position, you will lead global quality strategy for vehicle and material logistics at Ford Motor Company.

Develop and implement a cohesive global quality framework for vehicle and material logistics, aligning regional processes with Ford's enterprise quality objectives and policies.

Key responsibilities include:

• Developing and leading the global MP&L quality strategy for vehicle and material logistics
• Establishing a common global quality operating framework that defines policies, procedures, standards, controls, escalation processes, and accountability across all regions
• Aligning regional vehicle and material logistics quality processes with Ford Global Quality policies, warranty procedures, and enterprise quality objectives
• Developing, maintaining, and continuously improving global MP&L quality policies, procedures, and standards covering vehicle and material logistics
• Identifying and deploying global best practices across regions
• Establishing governance forums and operating reviews to monitor quality performance, systemic risks, corrective actions, and regional implementation
• Providing regular quality updates, risk assessments, and improvement recommendations to senior leadership
• Ensuring audits evaluate compliance with Ford requirements, contractual obligations, process controls, quality standards, and applicable regulatory requirements
• Partnering with regional leads to conduct logistics quality audits
• Defining standardized global metrics, data definitions, performance targets, reporting cadences, and quality expectations for carriers, logistics service providers, terminals, ports, warehouses, facilities, and related suppliers
• Benchmarking and implementing best-in-class delivery standards, gathering and analyzing customer feedback, and ensuring transparent communication and issue resolution to enhance vehicle delivery experiences globally

Requirements:

• Bachelor's degree in engineering, supply chain management, logistics, business, quality management, operations, or a related field
• Significant progressive experience in logistics, manufacturing, supply chain, quality, claims, warranty, or related operations
• Demonstrated leadership experience in a large, complex, global organization
• Experience leading vehicle logistics, material logistics, manufacturing quality, supplier quality, claims, warranty, or customer-experience operations
• Strong knowledge of structured problem-solving, root-cause analysis, corrective and preventive action, and continuous-improvement methods
• Demonstrated ability to lead cross-functional and geographically dispersed teams
• Strong analytical skills with the ability to translate quality, claims, cost, audit, and customer data into business actions
• Ability to work independently, make sound decisions with limited direction, and manage multiple complex priorities
• Strong financial and business acumen, including an understanding of claims recovery, cost analysis, account reconciliation, and internal controls
• Proficiency with Microsoft Outlook, Excel, PowerPoint, and collaborative business applications
• Ability to travel domestically and internationally

Benefits:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare, and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time