Description
At Ford Motor Company, you can build more than vehicles. Come build what matters.
The Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience.
In this position...
Our Global Dealer Engagement team builds successful partnerships with our 9,500 dealers and helps them unlock their full potential and increase customer satisfaction.
Responsibilities
- Conduct warranty audits at dealerships located throughout the United States.
- Conduct warranty dashboard reviews via phone or in person with dealership fixed operations team, including management and if applicable Region personnel.
- Prepare for audit action: review dealership Warranty Dashboard reports for performance and history, draft and distribute announcement letter to dealers and Region personnel.
- Review and identify repair orders with potential repairs for disallowance that do not comply with Ford Motor Company policy and present findings to dealership and Region personnel.
- Comply with individual State's warranty audit legislative requirements where audit action will occur.
- Maintain contact with FCSD Regional Personnel during audits to ensure communication and participation.
- Submit audit paperwork/file and expense reports in a timely manner after audit has been completed.
- Investigate allegations of improper warranty practices.
- Assist FCSD Regional Personnel with warranty concerns as needed.
- Collaborate with other departments upon discoveries that may warranty policy changes or enhance processes and procedures.
- Participate in Global Warranty Operations meetings and/or events.
Qualifications
- Minimum
+ Bachelors Degree. + Thorough knowledge of automotive fixed operations. + Strong technical background. + Able to travel between regions and throughout the US + Experience working with Dealer Principals and dealership management teams. + Valid US driver's license.
- Preferred
+ Ability to manage difficult discussions with dealership personnel. + Strong computer skills (ie, Word, PDF, etc.). + Ability to work with minimal supervision and maintain travel schedule. + Familiar with the Warranty & Policy Manual. + Exceptional written and verbal communication skills. + Ability to facilitate dealer meetings in detail. + Ability to navigate the Warranty Dashboard, Professional Technician Society (PTS) Website and One Warranty Solution (OWS). + Root cause identification skills. + Strong analytic and decision-making capabilities.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.