Description
We are looking for a Director, Engineering - Patient to lead our Patient Core Experience team. As a key member of our engineering leadership team, you will be responsible for setting the technical strategy for our core patient experience, leading three engineering managers, and scaling the org from 18 to 30+ engineers over the next 18 months. You will also co-own patient funnel metrics with your Product and Data counterparts, drive delivery of ML-powered ranking, reimagined patient onboarding, and patient activation systems, and build an engineering culture with clear standards for velocity, quality, and technical excellence.
Required experience includes 10+ years of software engineering experience, 5+ years managing engineering managers, and leading engineering for a consumer or marketplace product where search, matching, ranking, or personalization was core to the business. You should also have scaled an engineering org through a high-growth phase (25+ to 50+) while maintaining velocity and quality, and be technically strong enough to make sound architecture calls on ranking/ML systems, marketplace infrastructure, and consumer-facing surfaces.
Nice-to-have experience includes healthcare experience or other regulated industries where data sensitivity and clinical consequences raise the stakes, experience with marketplace dynamics (supply/demand balancing, multi-sided incentive design), experience building LLM-based product features (conversational interfaces, intelligent triage, AI-assisted workflows), and experience rethinking team structure or hiring profiles in response to AI productivity gains.
Our stack includes Python (Django/FastAPI), TypeScript/React, Elasticsearch, PostgreSQL, Redis, dbt, Snowflake, Temporal, and custom ML models. Everything runs on AWS.