Product Manager, Support Products - Support Experience

Job Description

As a Product Manager on the Support Experience PM team, you'll be responsible for defining the strategy for Consumer Support - solve problems for a fast growing segment at Stripe.

Responsibilities

• Drive significant increases in product quality across the company leveraging support data
• Build the flywheels for improving support outcomes and enabling users to self-solve issues by creating scalable knowledge and workflow strategies
• Partner closely with Product Managers for the Self-Serve and Agent Platforms to define and instrument user journeys across our products
• Define the data strategy for delivering an effective and efficient support experience
• Create a platform that can be leveraged across the support journey to turbocharge users and support agents' ability to solve problems directly and reliably

Requirements

• 5+ years of relevant product management experience
• Computer Science background or equivalent technical skills
• Strong analytical abilities and experience with metrics
• An ability to craft a vision and strategy and drive the roadmap toward it
• A deep empathy for users