Engagement Manager

Scale's Generative AI business is experiencing rapid growth and expansion. As an Engagement Manager, you will be the primary owner of customer relationships, managing ongoing projects and driving end-to-end engagements from new projects and pilots. You will work cross-functionally to ensure Scale products and services are delivered consistently and on-time.

Your key responsibilities will include:

• Owning end-to-end execution and delivery for assigned customer projects, from kickoff through completion and quality feedback
• Managing customer communication, action items, and follow-ups across multiple concurrent projects
• Monitoring delivery against SLAs, budget, and quality standards, proactively identifying risks and escalating blockers with proposed solutions
• Reviewing, tracking, and improving operational performances
• Partnering cross-functionally with operations and planning teams to improve delivery efficiency and drive better outcomes for customers

To succeed in this role, you will need:

• 3 to 5 years of work experience, preferably in consulting, technical program management, or project coordination
• A track record of managing multiple concurrent workstreams with strong attention to detail and follow-through
• Experience in B2B client-facing roles where execution and delivery were core responsibilities
• An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results
• A technical background (education or professional experience with CS, Engineering, Economics, Mathematics, or another STEM field)

Nice to have:

• Familiarity with model and AI training workflows
• Work experience in a high-growth company environment, including working cross-functionally and wearing multiple hats