Description
Job Posting
Trust & Safety Operations Analyst, Ads
Location
San Francisco
Employment Type
Full time
Department
Compensation
- $189K – $280K • Offers Equity
The base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. If the role is non-exempt, overtime pay will be provided consistent with applicable laws. In addition to the salary range listed above, total compensation also includes generous equity, performance-related bonus(es) for eligible employees, and the following benefits.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
- 401(k) retirement plan with employer match
- Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
- Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
- 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend to fuel your professional growth
- Daily meals in our offices, and meal delivery credits as eligible
- Relocation support for eligible employees
- Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
About the Team
At OpenAI, our User Safety & Risk Operations team is responsible for safeguarding our platform and users from abuse, fraud, and emerging threats. We operate at the intersection of product risk, operational scale, and real-time safety response—supporting users ranging from individuals to global enterprises, as well as advertisers and creators.
The Ads Trust & Safety Operations team protects our users, advertisers, and creators across all monetized surfaces. As OpenAI introduces new revenue-generating formats and partnerships, this team ensures these experiences remain safe, compliant, high-quality, and aligned with our broader safety standards. We partner closely with Product, Engineering, Policy, and Legal to identify emerging risks, build and mature enforcement systems, and ensure scalable, high-integrity operations.
About the Role
We’re looking for a senior operator to help build and scale Ads Trust & Safety Operations at OpenAI. In this role, you’ll drive critical Ads T&S workstreams end-to-end, partnering closely with Product, Policy, Engineering, Legal, and Operations to design scalable enforcement processes, strengthen detection and tooling, and ensure we’re prepared to support Ads and monetization safely at scale.
You’ll operate at the intersection of strategy and execution—translating ambiguity into structured programs, identifying operational risks, and driving measurable improvements across systems and workflows.
This role requires someone who is highly operational, excellent at execution, and comfortable driving clarity amid ambiguity. You should be eager to build scalable systems and processes from the ground up and work in lockstep with policy and product teams as we rapidly iterate on advertising strategies and features.
In this role, you will:
- Own complex, high-impact Ads Trust & Safety problem areas from strategy through execution.
- Design and scale operational workflows for Ads Trust & Safety, including enforcement models, review processes, escalation paths, and quality frameworks.
- Partner closely with Product, Policy, and Engineering to translate risk and policy requirements into scalable systems, tooling, and automation.
- Drive operational readiness for new Ads and monetization launches, features, and markets, identifying risks early and ensuring appropriate mitigations are in place.
- Use data to identify trends, gaps, and emerging risks across Ads surfaces; develop proposals and solutions grounded in metrics and operational signals.
- Contribute to the evolution of Ads Trust & Safety cross-functional strategy, including how safety scales with automation, classifiers, and self-service tooling.
- Act as a senior XFN partner and subject-matter expert, influencing direction through strong judgment, clear communication, and credibility.
You might thrive in this role if you have:
- 5+ years of experience in Trust & Safety, Business Integrity, Fraud & Abuse, Risk Operations, or a closely related domain.
- Deep familiarity with ads ecosystems and advertiser risk
- Proven ability to independently own ambiguous, cross-functional initiatives and drive them to completion.
- Strong operational judgment and systems thinking—able to design solutions that scale beyond manual review.
- Experience working closely with Product, Policy, and Engineering teams on enforcement systems, tooling, or automation.
- Comfort using data and operational metrics to inform decisions, prioritize work, and measure impact.
- Excellent written and verbal communication skills, including the ability to explain complex risk tradeoffs to diverse audiences.
- Experience designing or partnering on automated enforcement, classifiers, or decision-support tools.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits humanity. It was founded in 2015 and has since grown to become a leading player in the AI industry.