Description
As a Staff Applications Engineer at Shield AI, you will be a highly technical, customer-facing leader who owns and drives complex customer engagements from end to end. You will become a deep expert in the Hivemind Enterprise product and act as a trusted technical partner to customers, often owning one or multiple accounts at a time.
This is a travel-heavy role, with frequent trips, including international travel and multi-week on-site engagements. You will lead customer engagements, shape technical solutions, and ensure successful integration of our AI and autonomy products in real-world environments. You will work closely with internal engineering teams, influence product direction based on what you see in the field, and help scale best practices across deployments.
Responsibilities: Provide technical support and training to customers. Assist the sales team in pre-sales activities, e.g., demos. Assist in post-sales deployment and integration of Shield AI enterprise software products. Develop and maintain technical documentation and training materials. Troubleshoot and resolve technical issues. Help customers debug software/API integration issues. Collaborate with the engineering team to address customer feedback and improve products.
Required qualifications: Bachelor’s degree in Engineering, Computer Science, or a related field. 7+ years of industry experience 3+ years of experience in an integration/applications engineering role 3+ years of experience working in a startup environment. Strong technical background in software engineering. Strong proficiency in writing modern C++ code. Intermediate proficiency in writing Python code. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills.
Preferred qualifications: Experience in the defense aviation or robotics industry. Experience building and running a small enterprise software applications/solutions engineering team.