Description
About Gusto At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff , payroll, health insurance, 401(k)s, and HR , so owners can focus on their craft and their customers.
Responsibilities As a Partner Success Manager, you’ll play a key role in expanding Gusto’s presence within the accounting market, with a focus on our largest and most strategic accounting partners. This is not a traditional support role,you’ll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.
Day-to-Day
- Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realise maximum value from GustoPro
- Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs
- Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies
- Develop and execute strategies to drive adoption and engagement across enterprise accounting firms
- Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices
- Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth
- Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities
- Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback
- Track partnership performance metrics and develop strategies to improve outcomes and ROI
- Represent the voice of enterprise partners internally, influencing product and service enhancements
- Contribute to the design and evolution of partner programs tailored to large accounting firms
- Maintain deep knowledge of the accounting industry, regulatory landscape, and GustoPro’s product roadmap
- Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.
Requirements
- 6+ years of experience in partner management, account management, or customer success, with a strong focus on enterprise clients
- 4+ years in a customer-facing role
- 2+ years of experience partnering closely with sales teams (preferred)
- Willingness to travel, with requirements ranging from up to 50% during peak engagement periods to approximately 25% during the remainder of the year
- Strong understanding of the accounting firm ecosystem, including business models, challenges, and technology needs
- Exceptional communication, presentation, and relationship-building skills
- Strong listening and empathic communication abilities
- Analytical and strategic problem-solving mindset
- Ability to quickly learn complex products and operate as a credible advisor
- Comfortable working autonomously while collaborating cross-functionally
- Ability to thrive in a fast-paced, evolving environment
- Experience with CRM, analytics, and success tools (e.g., Salesforce, Tableau) and Learning Management Systems
- A builder mentality, with excitement for shaping and scaling partner success at Gusto
- Proven, day-to-day experience integrating AI into how you work , across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.
Target On-Target Earnings (OTE) The target on-target earnings (OTE) for this role range from $145,000–$178,000 in Denver and most remote locations, and $171,000–$209,000 in San Francisco and New York.