Bare Metal Support Engineer

As a Bare Metal Support Engineer at CoreWeave, you will be responsible for supporting, operating, and maintaining CoreWeave's extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond.

You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.

Key responsibilities include:

• Providing high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.
• Diagnosing, triaging, and investigating reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.
• Developing a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinating remote troubleshooting and hardware interventions with Data Center Technicians.
• Creating and maintaining internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participating in an on-call rotation to support production clusters and ensure operational reliability.
• Collaborating with engineering teams to improve hardware reliability, software stability, and system performance.
• Implementing automation and scripting to streamline support workflows and reduce manual interventions.
• Performing in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Providing feedback to internal teams on common support issues to drive continuous improvements.
• Working with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Supporting supercomputing infrastructure running GPU workloads at scale.
• Driving operational excellence by refining internal processes and support methodologies.

To succeed in this role, you will need:

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands-on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible, or similar).

If you're a curious and analytical individual with a passion for problem-solving and a desire to work in a fast-paced environment, we'd love to hear from you!