Customer Success Engineer

We are seeking a Customer Success Engineer to join our team in Japan. As a Customer Success Engineer, you will be responsible for providing world-class post-sales technical leadership to our client base.

Responsibilities:

• Provide advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies.
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures.
• Walk customers through the various stages of adoption with Forward Networks Platform.
• Work directly with our internal Product Management, Engineering, Sales and Marketing teams.

Requirements:

• Must be fluent in Japanese and English, both written and spoken.
• B.S. Computer Science or equivalent educational experience.
• 5+ years of customer-facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies.

Experience:

• Must be fluent in Japanese and English, both written and spoken.
• Strong understanding of Networking and Security fundamentals.
• Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.).
• Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills.
• Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems.
• Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.

Highly Desired:

• One or more of the following certificates: CCIE, JNCIE or VCDX.
• Experience in working for a startup company.
• Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc).

Candidates will work remotely with 10-20% travel requirement for customer and internal meetings.