Description
As a Customer Enablement Specialist at Databricks, you will play a critical role in helping customers succeed with our data and AI platform. You will be responsible for managing a broad portfolio of accounts, supporting new and emerging personas, and helping them succeed with Databricks' latest innovations in AI/BI, Databricks Apps, and agent-based development.
Your main objective will be to convert participation in Databricks' scale programs (webinars, workshops, digital learning) into structured training engagements. You will own a high-volume enablement pipeline, identifying learner needs, recommending tailored paths, and tracking adoption progress.
To achieve this, you will deliver engaging L100–L200 sessions and demos to help new personas understand what's possible with Databricks. You will build enablement plans for each account, tracking trained users, completion rates, and milestone achievement.
You will partner with Customer Success Managers (CSMs), Account Executives (AEs), and senior CEAs to align training with customer goals and renewal cycles. You will report key metrics – trained accounts, learner growth, conversion rates, and training revenue – using data to guide your priorities.
In addition, you will provide structured feedback to program and curriculum teams to sharpen future customer learning experiences.
We are looking for a highly motivated and organized individual with excellent communication skills and a consultative approach. You should have hands-on familiarity with modern data and analytics platforms, confidence delivering introductory technical content to non-expert audiences, and a working knowledge of AI/ML concepts.
If you are passionate about helping customers succeed and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.