Customer Success Engineer

We're looking for a Customer Success Engineer to join our team. As a Customer Success Engineer, you will be responsible for onboarding and managing 30-40 customers at a time, ensuring they implement and get value from our products quickly. You will work closely with the Account Management team, the Sales team, and the Product and Engineering teams to ensure our customers are successful.

Key Responsibilities

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organisations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

Requirements

• 3-10 years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL, and ability to work with API integrations.
• Meticulous project manager with ability to make a plan, execute against it and ensure nothing falls through the cracks.
• Creative problem solver with ability to search for solutions that solve customer needs that may not be immediately obvious.
• Ability to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• Comfortable working autonomously, with strong sense of prioritisation and ability to instinctively spot high-leverage & 'blocking' work.
• Hungry to join a start-up, with excitement to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond core responsibilities.
• Three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Benefits

• Total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life , not just your role.
• Targeted cash compensation for this role: P2: $89,000 - $105,000, P3: $108,000 - $128,000.

Culture

• Pave is a hybrid culture that brings teams together in person on Monday, Tuesday, Thursday, and Friday , and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot.
• Our culture is shaped by five values we live every day: Be Intellectually Honest, Play to Win, Uphold the Pave Platinum Standard, One Team, and Hug of Jawn.

Vision and Mission

• Our Vision: Unlock a labor market built on trust.
• Our Mission: Build confidence in every compensation decision.

We build software that transforms how companies pay their people , and we believe the team behind that software deserves the same thoughtfulness. If you're ready to help shape the future of compensation alongside people who are smart, humble, and genuinely motivated by the problem we're solving, we'd love to meet you.