Description
The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. The role involves driving financial results in store, managing customer queries, and leading a team to achieve optimal sales and customer service.
Key responsibilities include:
- Driving financial results in store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Managing customer queries through the use of sound judgement and achieving positive outcomes
- Building partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team
- Anticipating staffing needs, including sourcing and selecting talent to deliver business objectives
- Analyzing business performance and proactively planning strategy within day-to-day business and events
The Counter Manager will be an ambassador for the Charlotte Tilbury brand, reflecting the brand values and customer base. They will lead by example, promoting the Tilbury Touch and exceptional customer service to the team and customers.
The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. They will be passionate about delivering exceptional customer service and driving sales growth.
The Counter Manager will report to the [Store Manager] and will be responsible for maintaining the required inventory levels, controlling store expenses, and implementing visual merchandising and new launch displays as directed by the marketing team.
The successful candidate will have a proven track record of delivering results in a retail environment, with excellent customer service and leadership skills.
Benefits include:
- Competitive salary and bonus structure
- Opportunities for career progression and professional development
- Comprehensive training and support
- Collaborative and dynamic work environment
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.