Grocer Associate, Team Lead

We are seeking a customer-focused Team Lead to oversee our new neighborhood store, Flow Grocer. As a Team Lead, you will greet customers, serve as a subject matter expert in all products, and maintain a clean and welcoming store environment. You will process orders, manage inventory, and collaborate with the team to create a positive shopping experience.

Responsibilities:

• Engage with customers, answer product inquiries, and provide tailored recommendations
• Open and close the store, assist with ordering and receiving goods
• Process orders accurately and efficiently in the POS system
• Monitor and maintain inventory levels, ensuring timely restocking
• Stock and face all store areas, including produce displays and merchandise
• Pack orders with care to maintain product quality during transport
• Clean and sanitise the counters and store to maintain a safe and beautiful environment
• Stay informed about trends and events in the wellness space, including Flow events and programs
• Champion Flow's brand values in all interactions with customers, vendors, and colleagues

Ideal Background:

• Experience working in a grocery store, food and beverage, hospitality, or retail environment with a focus on customer service and creating memorable guest experiences
• Involvement with new store openings, systems implementation, and developing culture is a plus
• Excellent communication skills with the ability to work calmly and effectively under pressure
• Ability to manage multiple tasks simultaneously and set priorities in a high-speed environment
• Strong problem-solving skills and attention to detail
• A growth mindset with the ability to gain a deep knowledge of all products in the store
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures

Benefits:

• Comprehensive health and wellness benefits, including medical, dental, vision, disability, and life insurance
• Paid time off and holidays
• 401(k) retirement plan and healthcare and dependent care FSAs
• On-staff doctor, free therapy through SpringHealth, acupuncture, and other wellness offerings
• Employee discounts on Flow hotel stays, grocer products, and merch