Counter Manager

You will act as the ultimate Charlotte Tilbury ambassador by leading and engaging your team with the unique Tilbury vision. As a dynamic and inspirational Counter Manager, you will be a true coach that helps develop the team to achieve all sales and operational targets.

Your key responsibilities will include:

• Weekly and monthly productivity reporting to the Retail Manager
• Driving sales success through motivation of the team to hit daily and monthly KPI targets
• Leading a #1 team through daily briefs, performance 121 meetings and general line management
• Monthly rota scheduling, payroll budgeting and forecasting (responding to trading conditions)
• Working and liaising with host store partners and senior stakeholders; ensuring brand compliance with policies and procedures
• Monitor stock levels through managing sales, audits and counts, analysing all information available to provide proactive counsel to the Retail Manager on stock lines
• People planning; ongoing talent management and succession planning of the team.

You will also be responsible for creating a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.

To be successful in this role, you will need to have retail management experience, a genuine passion for the beauty industry, commercial acumen, people management experience, and strategic planning experience.