Assistant Business Manager

About the Role

The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company's performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• A genuine passion for the beauty industry
• Commercial acumen
• People management experience
• Strategic planning experience

Benefits

• Structured induction programme – Charlotte’s Magic Academy
• Structured career development
• Exclusive launches of our incredible products
• Access to Tilbury Treats – our very own rewards platform
• Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more