Store Manager

We're looking for an experienced and motivated individual to take on the role of Store Manager or Assistant Store Manager. This is an onsite position at our Hong Kong store in Tsim Sha Tsui.

As a Store Manager, you will be responsible for leading operations, delivering an incredible guest experience, and managing the store's financial performance. You will be well-versed in every part of store operations and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed.

Key Responsibilities:

• Strategic Leadership: You will challenge the team to seek insights from others to optimize operational impact. You will maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP).

• Deliver an Incredible Guest Experience: You're driven by a passion for customer service and you'll build and maintain a guest-centric culture, leading by example at all times.

• Operational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. You will ensure that schedules and required breaks are provided as per state law and/or company procedures.

• Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests.

• Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You will develop staff so they excel in their current roles and are prepared for growth opportunities.

Requirements:

• Leadership Experience: Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry.

• Be Egoless: No room for personal agendas here.

• Underdog Mindset: We love strong problem solvers who can adapt to change well.

• Win Collectively: Positive attitudes are contagious, and we love winning as a team.

• Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs.

• Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers).

Benefits:

• Robust Store Performance Commission Program

• Annual Leave, Statutory Holiday, Sick Leave

• Medical insurance

• Referral Bonus Program

• Employee Discounts and Free Sessions