Description
As a member of our team, you will contribute to shaping customer-centric experiences along the entire customer journey, from idea to global implementation in retail. We develop innovative retail formats, analyse their success, and steer the worldwide retail experience evaluation programme (mystery shopping). Together, we drive a modern, experience-oriented retail experience that meets individual customer needs and creates a unique brand experience.
Your key areas of focus will be:
Planning and designing engaging customer-centric products in the area of customer experience Operative management of existing urban retail formats (e.g., success measurement) up to the strategic development of the retail format portfolio, from idea to global implementation in retail Support in steering the worldwide retail experience evaluation programme (mystery shopping) Benchmarking and trend analysis in the automotive sector Close collaboration with markets and regional offices as well as agencies Creation of presentations for workshops and management
Duration: 6 months
You will have the opportunity to actively shape the customer experience of the future at the point of sale in our retail formats.
Requirements:
Enthusiasm for automotive retail and customer experience Independent, structured work style and high self-motivation Very good German and English language skills (at least B2 level), further foreign languages an asset Secure handling of MS Office, particularly Excel and PowerPoint Team player and strong communication skills First practical experience desirable