Description
Join Sandbox VR as a Guest Experience Host and help create unforgettable moments for our guests.
As a Guest Experience Host, you will be responsible for greeting guests with energy and inviting them into an exciting, welcoming environment. You will guide guests through the VR journey, from arrival to wrap-up, and proactively share offers to boost engagement.
In addition to creating memorable experiences, you will also be responsible for maintaining a spotless, high-energy store that meets Sandbox VR standards. This includes sanitizing gear thoroughly, preparing iPads and body trackers, and ensuring the store is always ready for guests.
If you're a team player who is adaptable, proactive, and reliable, we want to hear from you! As a Guest Experience Host, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our business.
Responsibilities:
- Create Unforgettable Guest Moments
- Greet guests with energy and invite them into an exciting, welcoming environment
- Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up
- Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
- Be a Tech & Experience Expert
- Master our proprietary tech and keep gear calibrated
- Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests
- Communicate with management and tech support when issues arise, clearly and quickly
- Keep Things Running Smoothly
- Maintain a spotless, high-energy store that meets Sandbox VR standards
- Sanitize gear thoroughly and display materials/gift cards to brand expectations
- Prepare iPads, body trackers, and gear before and after every session
- Shift Leadership & Coaching
- Open/close the store, manage daily audits, break schedules, and labor spend
- Run shift check-ins, coach in real time, and train new hires
- Ensure team performance, morale, and guest service standards remain high
Requirements:
- Egoless & Coachable: You take feedback well and pitch in wherever needed
- Adaptable & Proactive: You're resourceful, self-driven, and good with change
- Team-Focused: You stay positive and celebrate group wins
- Reliable: On time, in uniform, and ready to shine
- Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs
- Weekend Availability: Required
- Leadership: 1+ year in retail/hospitality leadership
Benefits:
- Paid sick time + 401(k) match
- Commuter benefits (transit + parking)
- Referral bonuses + employee discounts
- Free VR sessions + guest review bonus