Description
We are seeking a customer-obsessed expert to join our team as an Enterprise Customer Success Manager. As a trusted advisor and subject matter expert, you will guide our most complex enterprise customers on best practices for implementation and AI-powered workflow transformation. Our platform supports both internal and external collaboration, enhanced by a robust workflow engine and advanced AI engine that makes workflow analysis more efficient and facilitates human natural language interactions.
You will own the entire customer lifecycle , from onboarding and training through adoption, expansion, and measurable value realization. You will partner cross-functionally with Product, Engineering, and Services teams to drive high adoption, satisfaction, and retention. You will identify new opportunities for use case expansion, influence key stakeholders, and foster customer advocacy.
As a front-row seat to shape the future of AI-powered supply chain transformation, you will have the opportunity to build and influence customer strategy, product development, and company growth. You will be exposed to and collaborate with executives across manufacturing, supply chain, and Fortune 500 organizations, including travel opportunities.
Industry-leading compensation including significant equity ownership and comprehensive healthcare benefits make this an attractive opportunity for the right candidate.