Senior Customer Success Architect, France

GitLab is seeking a Senior Customer Success Architect to join their team in France. The successful candidate will be responsible for partnering with customers to define and achieve business outcomes, leveraging their deep understanding of DevSecOps best practices, industry trends, and GitLab software capabilities.

The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand. The CSA role is a highly strategic position designed to provide unparalleled value to customers by aligning the GitLab platform with their unique business objectives and driving long-term success.

Key responsibilities include:

• Partnering with customers to turn desired positive business outcomes into actionable objectives
• Guiding customers on GitLab platform best practices and use cases
• Understanding the customer journey and guiding them on future adoption
• Acting as the GitLab liaison for customer questions, issues, or escalations
• Owning a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Providing immediate onboarding activities
• Building Customer Success Plans with assigned customers
• Program managing account escalations
• Providing insights on new feature availability and applicability
• Supporting GitLab Services in identifying and recommending training opportunities

The ideal candidate will have:

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of sizes relevant to the assigned segment
• Exceptional verbal, written, organisational, presentation, and communications skills
• Detailed oriented and analytical
• Strong team player but self-starter
• Project management experience and skills
• Strong technical, analytic, and problem-solving skills
• Alignment with GitLab's values, and willingness to work in accordance with those values
• Ability to travel if needed and comply with the company's travel policy
• Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
• Fluent French

GitLab offers a range of benefits, including:

• Benefits to support health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation and Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave