Description
We are seeking an Enterprise Customer Success Manager to partner with our largest and most complex enterprise customers to help them succeed in the new era of AI-driven customer service.
As an Enterprise CSM, you will work with C-suite leaders and their teams to guide them through their AI Agent transformation with Fin , as both a Customer Agent and a Service Agent , from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes.
Your responsibilities will include developing trusted advisor relationships with customers, facilitating requirements gathering and process mapping, acting as a transformation architect, collaborating with engineers, monitoring Fin usage patterns, maintaining deep product knowledge, leading Success Plans, and quantifying and communicating customer value.
To be successful in this role, you will need 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles, with experience with business process mapping, requirements analysis, and solution design at enterprise scale. You should also have strong technical acumen and a genuine passion for AI, with the ability to evaluate AI performance data and translate metrics into compelling business outcomes.
In return for your hard work, we offer a competitive salary, meaningful equity, comprehensive medical, dental, and vision coverage, regular compensation reviews, unlimited access to best-in-class AI tools, flexible paid time off policy, paid parental leave program, 401k plan & match, in-office bicycle storage, and fun events for employees, friends, and family.