Customer Success Architect

GitLab is seeking a Customer Success Architect to join their team. The Customer Success Architect (CSA) team focuses on aligning, enabling, and expanding customer relationships. As a CSA, you will partner with customers to turn their desired business outcomes into actionable objectives, leveraging your understanding of DevSecOps best practices, industry trends, and GitLab's software capabilities.

Responsibilities:

• Partner with customers to achieve business outcomes
• Guide customers on GitLab platform, best practices, and use cases
• Understand customer journeys and guide future adoption
• Act as GitLab liaison for customer questions, issues, or escalations
• Own a book of assigned customers, focusing on adoption, retention, and satisfaction
• Remain knowledgeable on GitLab releases
• Provide onboarding activities and program manage account escalations

Requirements:

• Understanding of Git, software development lifecycle, and DevSecOps
• Prior experience in Customer Success or equivalent
• Experience partnering with customers to define and achieve business outcomes
• Exceptional verbal, written, organizational, presentation, and communication skills
• Strong technical, analytic, and problem-solving skills
• Fluent in English and Arabic

Benefits:

• Health, finance, and well-being support
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave