Bilingual Outbound Enrollment Specialist (Texas)

Job Title: Bilingual Outbound Enrollment Specialist (Texas)

As a Bilingual Outbound Enrollment Specialist at Pomelo Care, you will play a crucial role in enrolling patients into our services. You will make outbound calls to patients, educate them on our clinical and social resources, and assist them in scheduling appointments and follow-up care.

Responsibilities:

• Conduct high-volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

Requirements:

• Ability to work Monday-Friday, 8:30am - 5:00pm CT
• Fluent in Spanish and English
• Strong, empathetic communication skills
• Motivated by goals, metrics, and monthly bonus program
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Willing to work occasional overtime hours
• Are internet-connected, able to work remotely

Bonus Points:

• Experience working in a fast-paced and dynamic startup environment
• Experience in outreach enrollments and prospecting
• Ability to scope and tackle ambiguous problems

Why Join Our Team?

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

Benefits:

• Competitive healthcare benefits
• Generous vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)