Bilingual Outbound Enrollment Specialist (Arizona)

As a Bilingual Outbound Enrollment Specialist at Pomelo Care, you will be responsible for enrolling patients into our services by making outbound calls and educating them on our clinical and social resources. You will work closely with patients and families to address their concerns and provide guidance on how we can support their needs.

Responsibilities:

• Conduct high-volume outbound calls to patients to provide information and education about Pomelo Care services and resources.
• Achieve member enrollment goals as driven by company KPIs.
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
• Document all interactions and maintain timely, accurate records of patient outreach activities.
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services.
• Work with families to schedule appointments and follow-up care as needed.
• Participate in training and development opportunities to stay current on healthcare trends and regulations.
• Manage inbound calls from potential patients.

Requirements:

• Fluent in Spanish and English.
• Strong, empathetic communication skills.
• Motivated by goals, metrics, and monthly bonus program.
• Passionate about changing the current landscape of healthcare.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Willing to work occasional overtime hours.
• Are internet-connected, able to work remotely.

Bonus points if you have any of the following:

• Experience working in a fast-paced and dynamic startup environment.
• Experience in outreach enrollments and prospecting.
• Ability to scope and tackle ambiguous problems.