Description
Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
The Events & Guest Services Supervisor plans, organises and supervises pre-planned or last-minute group events, including preparation/setup, venue planning, and all other requirements. They communicate and coordinate any group or wedding-related requests with the relevant onboard leaders, ensuring each department is aware of its responsibilities.
Key responsibilities include attending scheduled functions and events to ensure an impeccable experience and socialising with the guests during these functions/events to gather feedback and address opportunities. They meet with group leaders or wedding couples on arrival to discuss/reconfirm their requirements for their group functions/events.
The supervisor also coordinates and conducts charters, groups, or media-related site inspections and/or ship tours as requested by the corporate office. They proactively contact the suite and VIP guests upon arrival and meet with them to discuss their needs throughout the cruise providing a concierge-style service.
Regularly checking in with group leaders, wedding couples, suite, and VIP guests throughout the cruise to ensure the best guest experience is a critical aspect of the role. Upon embarkation, sending the appropriate welcome letter to group leaders, wedding couples, and VIPs offering any assistance to make their cruise experience a memorable one is also a key responsibility.
The supervisor owns the suite guest experience and programme by ensuring that all suite and VIP guests are provided with the highest level of personalised service. Supporting the Guest Services team in a supervisory role at any time possible, especially during cruises with low group/wedding counts, is also an important aspect of the job.
Ensuring Head of Departments are aware of upcoming large groups and determining if private events, priority registration, and reservations would be appropriate and making necessary arrangements is a critical task. Regularly monitoring the group master account ensuring all charges are accurate and charged within established guidelines is also a key responsibility.
Supporting the facilitation of timely and complete payment for contracted onboard services and working with the finance team to ensure all items are charged by the relevant department to create accurate end-of-cruise reporting is also an important aspect of the role.
Promoting a positive change management environment by influencing the adaptation of operational initiatives and mentoring teammates through coaching, training, and ongoing development to support career progression are also key responsibilities.
The supervisor must have a bachelor's degree in business administration, hospitality management, or hotel management. A minimum of 2 years of experience as an event manager in hotels/resorts or at least 1 year of experience in a similar position within the cruise industry is required.
Proficiency in Excel, PowerPoint, Microsoft Word, and hospitality software is essential. Fluent English language skills, both verbal and written, are required. Knowledge of additional languages is preferred.
A personable communicator with outstanding social skills and a warm, friendly, and caring personality is essential for this role. The ability to continuously surprise and delight guests throughout their cruise experience is also critical.
Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment is required. Understanding of the foundation of guest service and ability and willingness to deliver outstanding service to our guests are also essential.
Motivation to excel in all aspects of job duties and responsibilities is required.