Description
Set a course for adventure with Princess Cruises! We're looking for a Junior Assistant Food and Beverage Manager to join our team. As a member of our crew, you'll play a key role in driving beverage excellence, fostering a personalized service culture, and exceeding defined beverage targets.
Key Responsibilities:
- Drive Beverage Excellence: Consistently exceed defined beverage targets by fostering a personalized, guest- and teammate-centric service culture, while identifying and eliminating service friction points.
- Service Recovery Ownership: Take full accountability for any negative service interactions, ensuring timely, effective, and personalized resolutions are implemented, documented, and escalated appropriately.
- Technology Utilization: Champion the use of Princess MedallionClass products, services, and applications to enhance guest engagement and streamline service delivery.
- Operational Oversight: Monitor and support accurate and prompt order processing through onboard POS systems, providing guidance and troubleshooting as needed.
- Inventory & Stock Management: Lead bar counts in high-traffic areas, ensure bar food and consumables are ordered in line with business needs, and prevent overstocking or expiration.
- Revenue Optimization: Analyze voyage financial performance, provide feedback to the Bar Manager, and identify revenue opportunities based on guest behavior and onboard trends.
- Special Event Coordination: Accurately manage and reconcile guest orders for premium experiences such as Champagne Waterfall, Chef’s Table, and Catering Transfers.
- System Accuracy: Ensure timely and precise input of transfers and B&U in Crunchtime, reporting any discrepancies or trends to the Bar Manager.
- Crew Sales Management: Conduct Crew Cambusa sales in line with Princess Ways standards, ensuring all transactions are properly documented for transparency.
- Sales Monitoring: Track and support the sale of beverage packages, especially during the initial days of each voyage.
- Training & Systems Support: Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest experience, maximize venue capacity, and streamline operations.
- Staffing & Scheduling: Assist in ensuring optimal staffing and execution of beverage service across all venues, including lounges, dining rooms, crew areas, and open decks.
- Venue Standards: Maintain high standards of setup, ambiance, and cleanliness across all beverage outlets.
- Workforce Planning: Review bar schedules with supervisors to identify staffing gaps and ensure alignment with the food and entertainment schedule.
To be successful in this role, you'll need to have a minimum of one year of proven experience as an Assistant Food and Beverage Manager or in similar roles in high-volume F&B operations. You'll also need strong analytical, problem-solving, and customer service skills, as well as fluency in English and advanced computer skills.
As a member of our team, you'll enjoy a competitive salary package, company-paid travel to and from the ship, access to exclusive areas and benefits onboard, and a vibrant recreation and welfare program designed to support your well-being and work-life balance.