Field Service Actions Time and Data Mgmt. Analyst

Ford's Electric Vehicles, Digital and Design (EVDD) team is driving the company's vision of a fully electric transportation future. You'll join an agile team that is customer-obsessed, entrepreneurial, and data-driven, delivering industry-leading customer experiences for electric vehicle buyers and owners.

The EE&S Team has expanded its coverage of the FSA Implementation workstreams, focusing on streamlining FSA SW delivery capabilities. In this role, you'll play a key part in delivering a step-function change in SW deployment timing. You'll work directly with PD engineering and FCSD teams to understand and deliver service timing for critical SW.

Responsibilities

• Apply engineering principles and analytical techniques to drive continuous improvement in FSA SW deployment processes.
• Establish and monitor timing target levels at each milestone phase to validate SW readiness.
• Manage and direct FSAPM Jira activities to ensure robust service timing plans and minimize Jira hygiene errors.
• Function as the leader and subject matter expert for EE&S Global FSAs, coordinating activities and driving improvements to achieve KPIs.
• Remove barriers, lead best practices, and develop solutions for throughput constraints.
• Work cross-functionally with various teams, including DnR's, Plant Vehicle Teams, Ford Customer Service Division, OTA Operations, and Suppliers.
• Develop relevant KPIs and data visualizations to enable real-time understanding of SW quality and process performance.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of product management expertise with a solid foundation in agile software development.
• Experience with Jira and KANBAN dashboard development.
• Experience relevant to product management and/or software engineering.
• Expertise in leading cross-functional teams and managing stakeholder expectations.
• Basic understanding of Field Service Actions process.
• Excellent oral and written communication skills.
• Ability to manage complex integrations and dependencies across various products, product lines, and product groups.
• Proven leadership skills in people management, team building, and coaching.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more.
• Family building benefits, including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays.
• Paid time off and the option to purchase additional vacation time.

The salary range for this position is $86,600-$166,200.