Manager, IT Operations

Figma is looking for a Manager, IT Operations to lead their New York team. The successful candidate will have a proven record of leading a technical and cross-functional team in a high-growth environment.

Responsibilities:

• Lead and develop IT Operations in the New York Hub by coaching and supporting the team and contractors
• Roll up sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
• Build and maintain dashboards showing relevant helpdesk metrics to serve as a baseline for end-user support and overall IT performance
• Proactively identify and address inefficiencies and bottlenecks within IT Operations
• Partner cross-functionally with teams across the business to understand their needs, solve problems, and work towards common initiatives
• Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
• Lead and own IT projects from conceptualization to completion involving cross-departmental collaboration

Requirements:

• 3+ years of experience leading a team of IT professionals with a wide variety of responsibilities
• 5+ years of direct IT support experience
• Experience working with remote teams, multiple offices, and different time zones
• Ability to partner with both technical and non-technical collaborators on a global level and experience managing vendors and contractor workforces
• Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF, and various other SaaS tools

Benefits:

• Competitive salary ($153,000 - $269,000 USD)
• Equity to employees
• Health, dental & vision benefits
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• Learning & development stipend
• Work from home stipend
• Cell phone reimbursement