Description
About the role
The Website and App Content Manager leads the end-to-end management of website and app content, overseeing a team responsible for delivering engaging, high-performing digital experiences across global markets. This role combines cross-functional collaboration, leadership, creativity, and operational excellence to drive impactful campaigns, seamless customer journeys, and continuous optimisation across all digital touchpoints.
Key responsibilities include:
- Leading and managing the website and app content team, providing guidance, support, and development opportunities
- Running the end-to-end process for all website and app content, from ideation, briefing, approval, and builds, collaborating cross-functionally to drive operational excellence
- Ensuring all website and app content, globally, is aligned with the trade and marketing strategies and priorities, balancing BAU activity, product, and digital campaigns, and localisation nuances
- Collaborating with CX team to determine onsite and in-app customer journeys, delivering Figma flows for content and creative teams to follow when briefing and building
- Approving all website and app assets before delivery and all builds before go live
- Monitoring and analysing the performance of digital content across site and app, using data-driven insights to proactively optimise live and future content
- Partnering with Product and Engineering teams to deliver new and evolve existing functionality, leading a team that briefs, builds, and publishes across the website and app
- Liaising with external vendors to optimise the use of their tools and ensuring appropriate allocation of budget for each
Who you will work with
Digital Content and the CGTO team
About You
- Minimum 6 years of experience managing digital content across e-commerce websites and apps
- Experience partnering with technology and CX teams with a track record of delivering innovative digital solutions and improving customer journeys
- Strong understanding of CMS platforms (Contentful experience highly desirable)
- Comfortable working in a fast-paced, continually adapting environment with multiple moving projects and targets
- Ability to prioritise tasks, forward think, and manage own time is imperative
- Thinks both highly creatively and commercially with an innovative flare
- Highly organised, with attention to detail and strong project management skills
- Genuine, patient, malleable, enthusiastic, and positive attitude
- Experience managing a multi-skilled team
- Eager to learn and values continued self-development and the development of others
Why join us?
- Be a part of this values-driven, high-growth, magical journey with an ultimate vision to empower everyone, everywhere, to be the best version of themselves
- We're a hybrid model with flexibility, allowing you to work how best suits you
- 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
- Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
- Financial security and planning with our pension and life assurance for all
- Wellness and social benefits including Medicash, Employee Assist Programs, and regular social connects with colleagues
- Bring your furry friend to work with you on our allocated dog-friendly days and spaces
- And not to forget our generous product discount and gifting!
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees,and the candidates that take part in our recruitment process.