Description
The Suite Attendant is responsible for ensuring that guests have a comfortable and enjoyable stay on board the vessel. This role contributes to the Company Mission Statement and Values.
The Suite Attendant has a great opportunity to offer the guest a cruise experience of a lifetime. They should create an atmosphere of complete comfort and actively seek ways to create Seabourn moments. Positive interaction with the guests combined with acute attention to details enhances the feeling of sheer luxury.
Key responsibilities include having full and comprehensive knowledge of all ship facilities and services, cleaning guest suite bathrooms, verandas, removing garbage, and restocking supplies, amenities, and linen in the locker and trolley.
The Suite Attendant must also maintain a high level of communication and provide feedback with the Suite Host, be fully knowledgeable of in-suite service, amenities, functions, and systems, and create a memorable stay for the guests and follow up on all guest requests promptly.
Additional responsibilities include reporting any guest-related concerns to the Suite Host, reporting for work on time, attending daily shift briefings, setting up the corridor with a trolley, vacuum, and chemical buckets, maintaining the cleanliness of the corridor and lockers, and working as a team with the Suite Host to ensure the highest service standards.
The Suite Attendant must also protect ship equipment and report faulty or broken equipment, follow the correct garbage separation procedure, and end-of-contract cleaning procedures for suites to be followed and completed prior to the sign-off date, together with the Suite Host.
Physical demands include being able to bend, climb, perform repetitive motion, and repetitively heavy lift. Travel requirements include a valid passport, flag state-issued seaman book, general flag state or flag state-approved marine fitness medical, United States C1/D visa, English Marlin test at a minimum score of 80%, and pre-employment medical examination.