Rooms Division Supervisor

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• Ensures that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests' and teammates' public areas as well as guests' and officers' staterooms are always upheld.
• Consistently exceeds the Housekeeping defined targets, by driving a personalized guest and teammate-centric & experience culture, reducing friction points, and mitigating negative surprises.
• Performs daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
• Drives and optimizes the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests' and officers' rooms, including problem resolution and all Service Excellence-related guest inquiries.
• Identifies and communicates furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
• Partners closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Skills, Knowledge & Expertise

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Previous Cruise ship experience is strongly recommended.
• Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• Solid supervisory skills and ability to support, train and mentor junior staff.
• Fluent English language skills, both verbal and written.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.