Description
Your future team
Our customer happiness team is united by an ambition for constant improvement and the drive to bring the best experience to our users. The team also enjoys spending time together, sharing food and doing fun team events.
Your role in this journey
As a customer service representative, you will support hosts with managing their properties on various channels, including booking.com and airbnb. You will also help guests manage their bookings efficiently via phone, email, and Whatsapp. Additionally, you will communicate with our partners, such as booking.com and airbnb, to solve problems in the booking process. You will be the voice of the customer and transfer customer requirements and potential issues to the product team to help improve the Holidu product every day. You will play an active part in finding ways to continuously improve our customer satisfaction. You will cooperate intensively with Product, Sales, and Account Management for developing guest/homeowner experience.
Your backpack is filled with
- Near-native German and good English skills. Proficiency in Spanish is a plus.
- Friendly, team-work oriented personality and strong communication skills.
- Customer-focused mindset with great problem-solving skills.
- First experiences in customer service or in the hotel industry are a plus.
- Willingness to work on weekends (with balance days during the week or additional holidays).
- Ambitious, humble, and eager to learn.
Our adventure includes
- Impact: Shape the future of travel with products used by millions of guests and thousands of hosts. At Holidu, ideas become products, data drives decisions, and iteration fuels fast learning. Your work matters,and you’ll see the impact.
- Learning: Grow professionally in a culture that thrives on curiosity and feedback. You’ll learn from outstanding colleagues, collaborate across disciplines, and benefit from mentorship, and personal learning budgets,with a strong focus on AI.
- Great People: Join a team of smart, motivated, and international colleagues who challenge and support each other. We celebrate wins and keep our culture fun, ambitious, and human. Our customers are guests and hosts,people we can all relate to,making work meaningful and energizing.
- Technology: Work in a modern tech environment. You’ll experience the pace of a scale-up combined with the stability of a proven business model, enabling you to build, test, and improve continuously.
- Flexibility: Work in a hybrid setup with 50%+ in-office time for collaboration, and spend up to 8 weeks a year from other inspiring locations. You’ll stay connected through regular events and meet-ups across our almost 30 offices.
- Perks on Top: Of course, we also offer travel benefits, gym discounts, and other perks to keep you energized,but what truly sets us apart is the chance to grow in a dynamic industry, alongside amazing people, while having fun along the way.