Stateroom Steward (Japanese speaking) - PTAMI

Job Description:

As a Stateroom Steward, you will be responsible for delivering exceptional guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals.

Key Responsibilities:

• Consistently deliver guest stateroom service, cleanliness, maintenance, sanitation, and product standards that align with the Rooms Division's brand standards, HESS protocols, and KPI goals.
• Address any shortfalls in product delivery that may negatively impact the guest experience and provide timely, effective, and personalized resolutions to guest requests and concerns.
• Support the development, implementation, and execution of initiatives in alignment with the Rooms Division leadership team.
• Anticipate and take ownership of guest needs and requests, and follow up on maintenance issues for timely resolution.
• Be knowledgeable about ship products, services, itinerary, and port information, and use consumable items, stateroom supplies, linen, and cleaning chemicals responsibly.

Skills, Knowledge & Expertise:

• Minimum 3 years of experience in room service in a comparable establishment.
• A comprehensive knowledge of Public Health and environmental regulations pertaining to stateroom service.
• Proficiency in English, including both written and verbal communication.
• Proficiency in Japanese, including both written and verbal communication.

Benefits:

• Competitive salary package.
• Own comfortable double cabin - private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• Vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• Chance to travel the world, exploring exciting destinations while doing what you love.
• Welcoming, inclusive, and dynamic work environment where your contributions are valued.