Description
As a Jr Asst Purser with Princess Cruises, you will play a vital role in ensuring the smooth operation of our onboard services. You will be responsible for delivering exceptional guest service, maintaining accurate records, and handling financial transactions with attention to detail.
Key responsibilities include:
- Delivering guest service standards that meet or exceed Hotel Policies & Procedures for every guest interaction.
- Acquiring a thorough knowledge of the ship, procedures, onboard product, daily activities, services provided, itinerary, and ports of call to provide accurate information and answers to all guest questions or concerns.
- Listening to all guest service issues with empathy and understanding, showing genuine interest at all times, and promptly escalating to Supervisor if appropriate.
- Providing a positive first impression to every guest through a warm, welcoming greeting and maintaining a spotless and professional appearance.
- Nurturing a memorable connection with every guest by remaining fully engaged through completion of service, leaving a positive last impression.
- Observing guest to identify their preferences and adjusting service accordingly, anticipating guests' needs during each interaction.
- Understanding and supporting the onboard CRUISE program at all times.
- Productively participating in All Hands meetings and offering ideas to improve the onboard product and services.
- Ensuring all guest complaints, including Hotel defects, are listened to and understood with empathy, showing genuine interest at all times, and ensuring responses are appropriate and in line with guest service standards and Hotel Policies & Procedures.
- Ensuring all guest complaints and Hotel defects are accurately documented per Hotel Policies & Procedures, escalating issues as appropriate without delay.
- Taking ownership of each complaint her or she has recorded and regularly following up with the guest in question, including specific details of the resolution when updating the guest in Focus file and keeping all relevant parties informed at all times.
- Swiftly and satisfactorily resolving all guest service issues affecting a guest's cruise experience.
- Promptly sending a 'glitch' to guests, when appropriate, per Hotel Policies & Procedures.
- Responsibly handling financial transactions with strong attention to detail and ensuring cash-float is accurately balanced daily.
- Taking personal responsibility for thoroughly comprehending all relevant Hotel Policies & Procedures at all times.
- Assisting the Guest Services Manager by promptly and politely contacting guests who are required to leave a form of payment or deposit on account.
- Accurately cashing travelers' checks and providing cash change.
- Correctly settling shipboard accounts by accepting payments made by credit card, travelers check, or cash.
- Responsibly accessing shipboard accounts, willingly providing guests with copies of folios on request, and offering detailed explanations in response to any queries.
- Dependably and appropriately using applicable hotel systems and other available tools.
- Ensuring pertinent information is handed over to on-duty colleagues as appropriate following each shift and acting upon all outstanding issues that are handed over to them.
In addition to these key responsibilities, you will also promote a positive environment within the department at all times through cooperation, flexibility, helpfulness, and prompt timekeeping.
If you are a graduate of a recognized hotel or business school or have 1 year of experience as a Front Desk Receptionist, we encourage you to apply for this exciting opportunity.
As a member of our team, you will enjoy a competitive salary package, your own comfortable double cabin, company-paid travel to and from the ship, access to exclusive areas and benefits onboard, a vibrant recreation and welfare program, access to exceptional learning and development opportunities, the chance to travel the world, and a welcoming, inclusive, and dynamic work environment.