Sr. Product Manager, Platform & Agentic Integrations

Dialpad is looking for a Senior Product Manager to lead Platform & Agentic Integrations. This role sits at the intersection of our Developer Platform, agentic ecosystem, and third-party integrations, owning the primitives, APIs, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems and take action.

Responsibilities:

• Own product strategy and roadmap for Platform & Agentic Integrations
• Define the platform primitives that let third-party developers and customers hook into Dialpad events
• Drive the evolution of Dialpad MCP and related ecosystem capabilities
• Lead product development for custom connectors and actions
• Build the platform and management experiences needed to scale agentic integrations
• Partner closely with engineering, design, QA, support, solutions, and GTM teams
• Work across classic and agentic integration surfaces to ensure platform changes support both current product needs and future AI-native workflows
• Help define how Dialpad scales integrations through a combination of in-house development, IPaaS/Membrane, customer-built integrations, and low-touch partner models
• Set vision, strategy, and priorities for Platform & Agentic Integrations
• Write crisp product requirements and drive execution from discovery through launch
• Partner with engineering on platform architecture and tradeoffs
• Prioritize roadmap investments across platform improvements, ecosystem scale, and high-impact integration opportunities
• Define customer and admin experiences for connector setup, configuration, management, and troubleshooting
• Partner with internal agentic teams to ensure the integrations platform supports the company’s highest-priority AI use cases
• Use customer feedback, field input, platform usage, and business context to make prioritization decisions
• Coordinate launches with GTM, PMM, support, and enablement teams
• Drive platform quality through clear definitions of reliability, observability, security, and supportability

Requirements:

• 5+ years of product management experience
• Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture
• Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities
• Ability to operate across both strategic and deeply technical problem spaces
• Strong product judgment around platform usability, scalability, and tradeoffs
• Experience working cross-functionally with engineering, design, QA, GTM, support, and external partners
• Comfort in ambiguous, fast-moving environments
• Excellent written and verbal communication skills