HAL - Event Coordinator - UPL

We are seeking a highly skilled Event Coordinator to join our team. As an Event Coordinator, you will be responsible for ensuring premium service delivery to all groups and their leaders. This includes organizing special site visits, Fam trips, and events in collaboration with the Cruise and Travel Director and as requested by Ship's Services. You will also coordinate and administer the Gift Order program, oversee the delivery of the Club Orange program, services, and amenities, and drive the training of onboard sales of packages and amenities by the Guest Services staff.

Key Responsibilities:

• Be the contact person for all groups on board, working with Ship Services in the planning of groups and acting as host for site visits and special events booked by shore-side offices.
• Be completely familiar with the ship's common areas, meeting capacities, A/V equipment inventory, and meeting room set-ups.
• Maintain an accurate and up-to-date filing system for all upcoming groups.
• Become familiar with all group requirements and ensure that proper timely communication of expectations and required services takes place with all concerned departments.
• Welcome and meet with all group leaders as required to review and follow up on their programs and provide adequate suggestions on items that can be added to enhance the group's experience while increasing shipboard revenue.
• Act as a liaison onboard the ship and troubleshoot any issues to a rapid solution.
• Organize pre-group event meetings with department heads as necessary depending on the size/requirements of upcoming groups.
• Follow-up on all requirements and set-ups to ensure their timely and accurate delivery.
• Prepare a post-group summary/report when the size of the group and complexity of the event require it.

• Oversee the administration and timely accurate delivery of all components of the Gift Order Program as booked by Ship Services to the respective recipient.
• Work with concerned departments to ensure consistency of standards, sufficiency of inventories, and timely communications.
• Coordinate and supervise/ensure the complete delivery of special event packages such as Renewal of Vows, Weddings, and similar 'once in a lifetime' events.
• Pre-ordered Gift Orders and Celebration Packets for Neptune and Pinnacle Suites are done by the Concierge but overseen by the EC.
• Work with Guest Services Staff and Ships Services to drive onboard sales of packages.

• Work with and provide guidance to the dedicated 'CO Host' in managing requests, issues, and needs of Club Orange Guests.
• Follow up with the 'CO Host' and concerned staff to ensure staterooms associated with the Club Orange Program are set up in accordance with the brand standards.

• Maintain updated in-depth knowledge of all aspects of the Mariner Loyalty Program.
• Work with GS staff to ensure required administrative steps are completed.
• Follow-up on the timely set-up of all Mariner Loyalty Events.
• As schedules allow co-host Mariner Loyalty functions with the Cruise & Travel Director.

• Acquire complete knowledge of all packages available for sale on board.
• Regularly brief and train GS staff on ways to solicit the sale of packages.
• Promote and conduct the Behind-the-Scenes tour event.
• Take part in onboard revenue business meetings.

• Respond to all Guest requests, concerns, and issues in a timely and professional manner.
• Provide premium Guest service by handling all communications, verbal or written, in accordance with the set standards.
• Ensure all Guests' requests are courteously, promptly, and efficiently handled in accordance with company policies and ensure that follow-up is consistent and without delay. Provide answers, alternatives, and solutions to issues presented.
• Log and maintain accurate records of all Guest inquiries, concerns, and requests using systems provided and in accordance with set procedures. Promptly report situations that require the attention of the GSM.
• Actively participate in Guest Services Power Meetings with updates on Guest issues and sharing of important information.
• Attend Guest social events as required and instructed by the GSM.
• Maintain positive, effective, and respectful working relationships with co-workers, supervisors, managers, and officers within and across department boundaries.
• Adhere to ship's relevant health & safety procedures as required.
• Comply with company policy regarding waste separation and environmental compliance.
• Uphold and display high standards of professionalism, integrity, honesty, attendance, punctuality, and personal appearance.

• High School Diploma or GED
• Associates Degree
• Bachelor's Degree
• College or University degree or equivalent experience in hospitality management, business administration, or a related field. International equivalent suffices.
• Marlins Score 95 or above.
• Multi-lingual ability preferred.
• A valid STCW certificate.
• Minimum 2-year managing experience within a Front Office/Hospitality Environment. Minimum 1-year shipboard experience.
• The ability to work effectively and constructively with guests as well as across the organization both shipboard and corporate. Strong time management effectiveness, the ability to deal with multiple simultaneous priorities, and armed with strong organizational skills. Being open-minded, flexible, and able to handle constantly changing priorities. Must be genuinely interested in working with and helping guests and team members, regardless of the difficulty of the situations. A demonstrated commitment and ability to execute and deliver.
• Computer Skills
• A strong working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. Experience with other computer systems and programs is an advantage.
• Passport – valid for a minimum of 6 months beyond a working assignment.
• Seafarer Medical Examination to declare fit for duty onboard ships. Must be able to acquire a United States C1D Visa, if required.
• Must be able to acquire a European Union Schengen Visa, if required.

• Must be 18 years of age or older.
• Must be able to work varied shifts which can average up to 11 hours per day, every day while on board.
• Must be able to perform normal and assigned emergency duties. Must be able to don a lifejacket or immersion suit; crawl; feel for differences in temperatures; handle fire-fighting equipment; and wear breathing apparatus (where required as part of duties).
• Must be physically able to participate in emergency lifesaving procedures and drills. All vessel positions require full use and range of arms and legs as well as full visual, verbal, and hearing abilities to receive and give instructions in the event of an emergency including the lowering of lifeboats.
• Must be able to maintain qualification of the Seafarer Medical Examination and pass the basic safety course.
• While performing the essential functions of this job, all team members are required to stand; walk long distances on the ship; use hands to touch, handle, or feel; reach with hands and arms; talk, hear, taste, and smell. All vessel positions require repetitive motion of bending, climbing, going up and down stairs, and lifting more than 25 pounds.
• Must be able to work within different temperature ranges and changes, e.g., indoors to outdoors, hot climate, etc.