Description
As a Rooms Division Attendant at Princess Cruises, you will play a vital role in exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. You will utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. Your responsibilities will include maintaining the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. You will prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. You will also be responsible for setting up locations for activities, official inspections, and special events, and for responsibly using consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. You will maintain assigned equipment clean and in good condition. Additionally, you will be knowledgeable about product, policy, demographic, itinerary, and port information, and will embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. You will share best practices and efficiencies with the Rooms Division leadership team and colleagues, and will follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
In this role, you will also maintain current knowledge of public health standards and ensure continuous compliance with hotel-related policies. You will promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels. To be successful in this position, you will require a minimum of one year of experience in housekeeping from luxury hotels or resorts, and the ability to comprehend public health and environmental requirements pertaining to crew public areas. You will also need to be able to communicate effectively in English, and possess a strong understanding of the foundation of guest service, with the ability and willingness to deliver outstanding service to our guests. You will be motivated to excel in all aspects of job duties and responsibilities, and will possess a personable communicator with outstanding social skills and a warm, friendly, and caring personality.
As a member of the Princess Cruises team, you will enjoy a competitive salary package, your own comfortable double cabin, company-paid travel to and from the ship, access to exclusive areas and benefits onboard, a vibrant recreation and welfare program, access to exceptional learning and development opportunities, the chance to travel the world, and a welcoming, inclusive, and dynamic work environment.